The AI operating system for customer-facing teams
AI agents that run conversations on WhatsApp, Instagram, Telegram and voice — and actually take action: book, update, resolve, escalate. On a system of record your whole team works in, not a bot bolted onto your helpdesk.
Free early access · see how it works →
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channels, natively
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workflow actions
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languages
Built for <3s response
The target the agent runtime is engineered against.
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system of record
Your customer stack wasn’t built for agents that act.
Siloed by default
Support in one tool, the CRM in another, automation in a third. Context dies in the gaps between them.
Reply-only “AI”
Today’s assistants answer questions. They don’t do the work — your team still does the doing.
Built for the wrong channel
Web-chat-first tools ignore where customers actually are: WhatsApp, Instagram, Telegram, voice.
Every channel in. Real actions out.
Messages from any channel land in one inbox, where a governed AI agent — grounded in your records — resolves them and runs real actions.
Customers message
The agent acts
Not a support bot. The system your team runs on.
Four parts, one system — so every capability compounds. Go as deep as you like on any of them.
Agents that act. Channels that matter. A platform you own.
Action-native
The agent runs real workflow actions — book, refund, update — not just replies.
Omnichannel-native
WhatsApp, Instagram, Telegram and voice as the spine — not an add-on channel.
System of record
You own the data. Nothing is bolted onto someone else’s helpdesk or CRM.
Open & extensible
A tool layer and MCP your team — and other AIs — can build on.
The bots reply. Flowlines runs the whole thing.
A category comparison — not a teardown. Support bots resolve tickets; CRMs store records. Flowlines does the work across both.
| Capability | Flowlines | AI support bots | CRMs |
|---|---|---|---|
| Native WhatsApp / Instagram / Telegram / voice | |||
| Agent takes real actions (book, refund, update) | |||
| 200+ workflow actions | |||
| Owns the system of record | |||
| Beyond support — sales, success, ops | |||
| Open tool layer + MCP (others build on it) | |||
| Transparent, no-cliff pricing |
Tuned to your industry.
The same agent layer, adapted to high-stakes, high-volume verticals — on the channels your customers actually use.
Questions, answered.
Which channels does the agent work on?
WhatsApp, Instagram, Telegram, Messenger, email, live-chat and voice — in one shared inbox, with broadcast for outbound.
Does the agent actually take actions, or just reply?
It takes real actions through the workflow engine — book a meeting, look up or refund an order, update the CRM — and high-risk actions wait for human approval.
Do I have to replace my CRM or helpdesk?
No. Connect what you have to get started. Over time, Flowlines becomes the system of record so your data and conversations live in one place.
How accurate is it?
The agent is grounded in your data with retrieval, runs against an eval harness, and gates high-risk actions behind human approval — so it stays accurate where it matters.
Can we add our own tools?
Yes — no-code actions (describe an API call), bring your own MCP server, or use the public API and webhooks. The agent’s tools are an extensible registry.
How is data handled?
Governed actions, a full audit trail, and per-workspace spend caps are built in. Enterprise data and permission controls are on the roadmap.
See an agent run your conversations — and take action.
Join the early-access waitlist — be first when we open up.
Free early access — no spam, just your invite.