Terms & Conditions

These Terms & Conditions (the “Terms”) are an agreement between you and NexSys Technologies LLC, a limited liability company licensed by the Sharjah Media City (Shams) Free Zone, Government of Sharjah, under License No. 2536548.01, with its registered address in Sharjah Media City, Sharjah, United Arab Emirates (“we”, “us”, “our”). We operate Flowlines.

The Terms govern your use of the Flowlines website, console, applications, APIs and related services (together, the “Service”). By creating an account, accepting these Terms or using the Service, you agree to them. If you accept on behalf of a company or other organisation, you confirm you may bind it, and “you” means that organisation. If you do not agree, do not use the Service.

Our Privacy Policy and Data Deletion Instructions form part of these Terms.

Depending on your plan and the integrations you turn on, the Service may include:

• AI agents that answer and act on conversations for your business;
• a shared inbox across WhatsApp, Instagram, Messenger, Telegram, email and web chat;
• a CRM with contacts, pipelines, tasks and custom fields;
• automations, broadcasts and scheduled actions;
• forms, booking, tracked links, reports and analytics;
• voice calling, where you enable it.

We may add, change or remove features over time. We will not materially reduce the core features of a paid plan during a billing period you have already paid for without telling you.

The Service relies on third-party platforms we do not control, such as Meta (WhatsApp, Instagram, Messenger), Telegram, email providers and AI model providers. Their availability, rules and limits affect what the Service can do, and changes they make may require us to change the Service.

You must give accurate information when you sign up and keep your sign-in details safe. You are responsible for activity under your account. Tell us straight away at support@flowlines.io if you suspect someone else has access.

The Service is organised into workspaces. A workspace’s owner and admins can invite members, set roles and permissions, connect channels and integrations, and view, export or delete the workspace’s data. If you join someone else’s workspace, its owner controls your access and the data in it.

You must be at least 16 years old to create an account and allowed to use the Service under the laws that apply to you.

You are responsible for the messages you send and the people you contact. You must not use the Service to:

• message people who have not given the consent the law requires, or ignore opt-out requests;
• break anti-spam, communications or data protection laws where you or your contacts are located;
• breach the rules of a connected platform, including the WhatsApp Business Messaging Policy, the Meta Platform Terms and Telegram’s terms;
• send content that is unlawful, fraudulent, deceptive, harassing, defamatory or obscene, or that infringes anyone’s rights;
• spread malware, gain unauthorised access to the Service, test its security without our written permission, or disrupt it;
• get around usage limits or access controls, or resell the Service unless your plan allows it;
• copy the Service to build a competing product, or reverse engineer it except where the law allows.

Consent is your responsibility

You confirm you have a lawful basis and, where required, consent to contact each person you message through the Service. Messaging platforms can suspend or ban your channel accounts for breaking their rules. Those decisions are theirs, not ours. We may investigate suspected misuse and suspend or limit access where we reasonably need to protect the Service, other customers or third parties.

Paid plans are billed in advance for the billing period you choose and renew automatically at the current price unless you cancel before the period ends.

Usage-based credits

Some features, such as AI processing and per-message fees charged by messaging platforms, are paid from a prepaid credit balance. If your balance runs out, those features may pause until you top up; the rest of the Service keeps working. Credits cannot be exchanged for cash and, unless your plan says otherwise, expire when your account closes.

Payments and taxes

Payments are processed by Stripe; we never receive your full card number. Prices exclude taxes, and you are responsible for any taxes that apply to your purchase, other than taxes on our income.

Cancellation and refunds

You can cancel at any time in your billing settings. Cancellation stops the next renewal and takes effect at the end of the current period; you keep access until then. Unless the law requires otherwise, fees already paid are not refunded and there is no credit for partial periods.

We may change our prices with reasonable advance notice; a new price applies from your next renewal, and you may cancel before then. If a payment fails, we may suspend paid features after telling you.

You own your data

You keep all rights to the data you and your contacts put into the Service, including messages, contacts, files and settings (“Customer Data”). You allow us to host, process, transmit and display Customer Data only to provide, secure and support the Service and to comply with the law. For personal data in Customer Data, we act as your processor, as described in our Privacy Policy.

We do not sell Customer Data, and we do not use your conversations to train AI models made available to others.

We own the platform

We keep all rights in the Service itself: its software, interfaces, documentation and brand. You get a limited, non-exclusive, non-transferable right to use it while your subscription is active. If you send us feedback, we may use it freely.

AI agents, reply suggestions, summaries and similar features are powered in part by third-party AI model providers. AI output can be wrong, incomplete or misleading, even when it sounds sure. Review it before relying on it, and do not use it as the only basis for decisions with legal, financial, medical or safety consequences.

If you let an AI agent reply to your contacts on its own, you remain responsible for what it sends for you, and for setting up hand-over to a person where that is appropriate.

Each of us may receive non-public information from the other. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care and share it only with people who need it and are bound by similar duties. This does not apply to information that is public through no fault of the receiver, was already known to it, or was developed independently. Either party may disclose information when the law requires it, giving notice first where allowed.

We work to keep the Service available and reliable, but unless we sign a separate service level agreement with you, we do not promise a specific uptime. We may carry out maintenance and try to limit disruption when we do. Support is by email at support@flowlines.io.

You can stop using the Service and close your account at any time. We may suspend or end your access if you seriously breach these Terms, if your use creates a security, legal or operational risk, if a connected platform or the law requires it, or if fees are unpaid. Where practical and lawful, we will tell you first and give you a chance to fix the problem.

When your account ends, export any Customer Data you want to keep. We then delete or anonymise it as described in our Privacy Policy, unless the law requires us to keep it. Sections that by their nature should continue (data ownership, confidentiality, disclaimers, liability and indemnity) survive.

To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, including that it will be uninterrupted or error-free, fit for a particular purpose, or that AI output will be accurate.

To the extent the law allows, neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total liability arising from these Terms or the Service is limited to the amount you paid us for the Service in the twelve months before the event that caused the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud.

You will defend and compensate NexSys Technologies LLC and its personnel against third-party claims, losses and reasonable costs (including legal fees) arising from your Customer Data, your use of the Service in breach of these Terms or the law, messaging people without the required consent, or breaking a connected platform’s rules. We will tell you about the claim, let you control the defence (we may take part with our own lawyers) and cooperate reasonably at your cost.

We may update these Terms. For material changes we will give reasonable notice before they take effect, for example by email or in the console. The date at the top and bottom of this page shows the current version. If you keep using the Service after a change takes effect, the new Terms apply; if you do not accept them, stop using the Service and cancel your subscription.

These Terms, and any dispute arising from them or the Service, are governed by the laws of the Emirate of Sharjah and the federal laws of the United Arab Emirates as they apply in Sharjah. The courts of Sharjah, United Arab Emirates, have exclusive jurisdiction. This does not remove mandatory protections you have under the law of the country where you live.

Before starting formal proceedings, please email support@flowlines.io so we can try to resolve the issue informally.

These Terms, with the Privacy Policy and any order or plan you agree to, are the whole agreement between us about the Service. You may not transfer these Terms without our written consent; we may transfer them as part of a merger, acquisition or sale of assets. If any part is found unenforceable, the rest still applies. Not enforcing a term is not a waiver of it. Neither of us is liable for failures caused by events beyond reasonable control, such as outages of third-party platforms or networks. These Terms are written in English; if they are translated, the English version prevails.

Questions about these Terms: support@flowlines.io. Legal, business and partnership enquiries: founder@flowlines.io. Sales questions: sales@flowlines.io. Postal correspondence goes to our registered address: