Sarah Ahmed
“2BHK, Business Bay, under AED 2M”
High IntentWhatsAppNext: viewing call · today 4 PM
Assigned to Aisha Now
WHATSAPP CRM + AI AGENTS · INDIA & UAE
Never lose a
WhatsApp lead again.
One inbox for WhatsApp, Instagram and Telegram. An AI agent that answers and qualifies while you are closed. A CRM that fills itself from the conversation.
Twenty minutes on WhatsApp. We map your own lead flow into Flowlines, live.
ALL YOUR CONVERSATIONS, CONNECTEDTHE FLOWLINES WORKSPACE / 01
AI agents online AK
SA
Sarah Ahmedvia WhatsApp
New leadTODAY, 10:42 AM
Flowlines AI · Sales assistant
Lead qualified · CRM updated automatically
AI is thinking
AI is handling this conversation
Conversations → CustomersInteractive product preview
- Qualified · score 92
- AAssigned to Aisha
- Meeting · tomorrow 10:00
01 Capture the conversation.02 Understand the customer.03 Keep things moving.04 Close with confidence.
- WhatsApp Business Platform
- Instagram DMs
- Telegram
- AI agent, on after hours
- One shared customer record
Built for businesses that run on conversations — in India and the UAE.
01 — THE PROBLEM ISN’T YOUR TEAM
Instagram · 12 unread
“Who replied to this?”
StaleLast updated 6 days ago
Good conversations.
Lost in the handoff.
Monday, 10:15. Eleven enquiries came in over the weekend. Three have already gone cold — and nobody knows which three.
- The enquiry is on WhatsApp.
- The details are in a spreadsheet.
- The follow-up is in someone’s head.
Flowlines brings everything into one operating system
for customer conversations and sales.
02 — THE INBOX
Less switching.
More understanding.
WhatsApp, Instagram, email and live chat.
One shared inbox. The whole customer story.
Unified inbox 24Sample data6 conversations · 2 owners · 1 unassigned
Clear conversation ownership Internal notes & shared history A follow-up for every lead
03 — THE AI AGENT
The first reply.
And the next step.
8:47 PM. The clinic closed two hours ago. A patient asks about tomorrow — and by 8:48 the appointment exists.
8:47 PM · Reception closed
Flowlines AISample data
Customer · Instagram
Choose a time to see what happens next.
✓ Appointment captured Awaiting selection
✓ CRM updated Automatically
✓ Sales team notified Right person, right time
✓ Follow-up scheduled Before the appointment
Total time: 11 seconds.
Your knowledge. Your process. Available after hours.
04 — THE PIPELINE
A conversation today.
A customer tomorrow.
Your pipeline updates as conversations move forward. Your team always knows the next step.
8 leadsin earlier stagesNew · Contacted
Qualified 7
Omar Hassan
“Appointment tomorrow evening?”
InstagramNext: confirm 5:30 PM slot
Assigned to Ahmed 8m ago
Meeting 4
Rohan Mehta
“3BHK in Baner under ₹1.2 Cr”
WhatsAppNext: site visit · Saturday 11 AM
Assigned to Priya 1h ago
Proposal 2
Daniel Khan
“Weekend classes available?”
TelegramNext: fee proposal sent · reply due Friday
Assigned to Ahmed 2h ago
Won 6
Maya Patel
“A package for our team.”
Deal closedOnboarding scheduled
Nothing fell through.
Conversations, context and ownership stay with every lead.Sarah Ahmed · Qualified
05 — THE FOLLOW-THROUGH
Stay in the picture.
Without keeping it
all in your head.
Flowlines keeps conversations alive so your sales team does not have to remember every follow-up.
- Thoughtful timing. Day 1, day 3, day 7 — inside WhatsApp’s rules.
- A clear next step. Every touch ends with something to do, for the customer or for you.
- AI handles the routine. Your team handles the relationship.
- Day 0
“I’d like to know more.”
WhatsApp · customer - +5 min
“Happy to help — ready or off-plan?”
Qualified automatically - Day 1
“Any questions I can help with?”
Sent automatically - Day 3
“Three units matching your budget.”
A reason to reply - Day 7
Call task created.
AAssigned to Aisha
The sequence stops the moment the customer replies.
06 — YOUR WORKFLOW
Your best process,
every single time.
Decide once what happens next. Flowlines runs it the same way at 3 a.m. on the busiest day of the month.
Inbound lead → Sales opportunityExample · Customer acquisition
TRIGGERNew WhatsApp lead
✓AI AGENTQualify the conversation
✓Lead score > 80
YES · HIGH INTENT
CRMCreate opportunity
✓TEAMAssign sales agent
✓WHATSAPPSend a follow-up
✓NOT YET · KEEP NURTURING
WAIT & NURTUREShare helpful information
A different path
for every conversation.
for every conversation.
Create reminder✓
→Update pipeline✓
→Notify manager✓
Ready to run · Example workflow
07 — BY INDUSTRY
Built for the way
you do business.
A property viewing. A first appointment. A repeat order. Every business has its own version of a good conversation.
AED 1.8M92% match
Real Estate
Property enquiries qualified, matched and assigned to the right agent.
Read the real estate guide
24THU
Dental consultation
5:30 PM · Confirmed
5:30 PM · Confirmed
Clinics
Answer patient questions, book appointments and send timely reminders.
Read the clinics guide
Your favourites are waiting. ↗
Ecommerce
Product questions, COD confirmations and abandoned carts, connected.
Read the ecommerce guide
Enquiry→Counselling→Enrolled
Education
Nurture course enquiries and help every student take their next step.
Read the education guide
Saturday · 11:00 AM ✓
Automotive
Turn vehicle enquiries into test drives, with service follow-ups built in.
Read the automotive guide
✓ Customer qualified✓ Team member assigned✓ Consultation scheduled
Service Businesses
Capture leads, understand their needs and put the right person on the job.
Read the service businesses guideYour business. Your workflow. Your Flowlines.Get a demo for your industry
SEE IT ON YOUR OWN LEADS
Twenty minutes on WhatsApp.
Your process, mapped live.
08 — THE BIGGER PICTURE
Know what’s working.
See what’s next.
See where leads come from, how your team responds and what moves revenue forward.
Performance overview Sample dataMonday, 9:04 AM
Total leads1,284Across all channels
Response time38 secAverage first response
Qualified leads468Ready for your team
Meetings booked127Conversations moving forward
Conversion rate18.4%From lead to customer
Pipeline valueAED 3.4MOpen opportunities
Conversations into opportunities Leads Qualified
4003002001000
01 Sep07 Sep14 Sep21 Sep30 Sep
Conversion funnel
AAisha 42 conversations · 12 meetings96%
AAhmed 38 conversations · 9 meetings94%
Lead volume. Team performance. Revenue opportunities.One screen, every Monday.
09 — ONE TOOL, NOT SEVEN
Your team has enough
tabs open.
THE OLD WAY
Pieces of the picture.
WhatsApp BusinessExcelManual follow-upsCRMAutomation toolAI chatbotSeparate analytics
- Tools to pay for
- 7
- Logins per person
- 7
- Places to check one lead
- 7
- Where the WhatsApp thread lives
- A personal phone
Onboarding one new salesperson means seven accounts.
The whole conversation.
✓ Unified inbox✓ CRM✓ AI agents✓ Automation✓ Follow-ups✓ Analytics✓ Shared history
- Tools to pay for
- 1
- Logins per person
- 1
- Places to check one lead
- 1
- Where the WhatsApp thread lives
- On the lead, for everyone
Onboarding one new salesperson means one.
LET’S KEEP THE CONVERSATION GOING
Your next customer
is already talking.
Give your team a better way to listen, follow up and close.
- 5 minYou show us how leads reach you today
- 10 minWe map that process into Flowlines, live
- 5 minYou keep the flow diagram, either way
