FLOWLINES FOR CLINICS
Patients book
while you are closed.
Most appointment enquiries arrive outside clinic hours. Flowlines answers them, offers the slots you actually have free, captures the patient's details and sends the reminder.
01 — ONE ENQUIRY
One enquiry,
start to finish.
8:47 PM. Reception closed two hours ago. A patient asks about tomorrow — and by 8:48 the appointment exists.
- Availability checked against the clinic calendar
- Patient name and contact captured
- Reminder scheduled before the visit
02 — WHAT GOES WRONG TODAY
Where clinics leads
quietly go cold.
- Enquiries arrive in the evening and are answered the next morning, if at all.
- The front desk is on the phone, so DMs pile up unanswered.
- No-shows because the reminder depended on someone remembering.
03 — THE PIPELINE
Every lead has
a next step.
- Enquiry
- Slot offered
- Booked
- Attended
- Recall due
Stages you can rename to match how your team already works.
04 — THE AI AGENT
The first reply.
And the next step.
Pick a time and watch what happens behind the conversation.
Choose an option to see what happens next.
05 — WHERE IT PLUGS IN
Fits the tools
you already use.
- Clinic calendar / appointment book
- WhatsApp Business
- Instagram & Facebook DMs
- SMS reminders
Not seeing yours? Ask in the demo — we will tell you honestly whether it is supported today.
06 — QUESTIONS
What clinics teams
usually ask.
Can it book into our existing appointment system?
It works against the availability you connect. Where a direct integration is not available, Flowlines captures the request and confirms once the front desk approves the slot.
Is patient information handled safely?
Conversations and contact details sit in your Flowlines workspace with role-based access. Confirm your own regulatory obligations before collecting clinical information over chat.
Can it handle rescheduling and cancellations?
Yes. A patient replying to a reminder can move or cancel, and the slot returns to availability.
What about questions it should not answer?
Clinical questions are escalated, not guessed. The AI handles scheduling, location, timings and preparation instructions, and hands anything medical to your team.
Do reminders reduce no-shows?
A timed reminder with a one-tap confirm is the single most common reason a booking holds. Measure it against your current no-show rate before and after.
LET’S KEEP THE CONVERSATION GOING
Your next customer
is already talking.
See how Flowlines fits clinics the way you already run it.
- 5 minYou show us how leads reach you today
- 10 minWe map that process into Flowlines, live
- 5 minYou keep the flow diagram, either way
