Data Deletion Instructions

You can delete your data in either of two ways:

• Delete your workspace yourself. Sign in to the Flowlines console, open Settings → Workspace and use Delete Workspace in the Danger Zone. Only the workspace owner can do this, and you confirm by typing the workspace’s name. Deletion starts immediately and cannot be undone: it removes the workspace’s conversations, contacts, CRM records, automations, AI agents, files and analytics, disconnects its channels and cancels its Flowlines subscription.
• Ask us to delete it. Email support@flowlines.io from the email address on your account, with the subject “Data deletion request”. Say whether you want your whole account deleted or a specific workspace. There is no self-service option to delete a user account, so this is how you close it. We may ask you to confirm the request before we act on it.

If you used “Continue with Facebook”, Flowlines received your name, email address, profile picture and Facebook user ID to create your account and sign you in. We do not keep your Facebook access token.

• Remove Flowlines from Facebook. In Facebook, go to Settings & privacy → Settings → Apps and websites and remove Flowlines. This stops Facebook sharing your data with us.
• Delete your Flowlines account. Email support@flowlines.io from the email address on your account, with the subject “Data deletion request”. We delete your account and the profile data we received from Facebook within 30 days.

Flowlines receives data from Meta when a business connects its Facebook Page, Instagram professional account or WhatsApp Business number. This includes messages and comments sent to and from the connected account, the sender’s name, profile picture and platform ID, delivery and read status, and answers to the business’s Lead Ads forms. It is stored only in that business’s workspace.

To have this data deleted:

• Remove Flowlines’ access. On Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites) and remove Flowlines. On Instagram, go to Settings → Website permissions → Apps and websites and remove Flowlines. When you remove Flowlines from your Instagram account, Instagram tells us automatically: we disconnect it and delete its access token. Businesses can also disconnect a channel on the console’s Channels page, which deletes the stored access token straight away and stops new data arriving; past conversations stay unless the business chooses to delete them too.
• Request deletion. Email support@flowlines.io with the subject “Data deletion request” and enough detail for us to find the data: your Facebook or Instagram name or username, or your WhatsApp number, and, if you messaged a business, the name of that business.

If you messaged a business that uses Flowlines, that business controls the conversation and can also delete it from its workspace; you are welcome to ask it directly.

• We confirm by email that we received your request.
• We check that the request is genuine and find the data it covers.
• We delete the data within 30 days and email you when it is done.

Copies in backups are overwritten on their normal cycle. We keep only what we must: invoices and payment records (held by Stripe) for tax and accounting, security audit log entries for 90 days, and a record that the deletion happened, without the deleted content.

If you ask Instagram to delete your data (by removing Flowlines and requesting deletion in Instagram’s settings), Instagram sends us the request directly. We give Instagram a confirmation code and a link to a status page on console.flowlines.io/data-deletion/<code>, where you can see whether the deletion is in progress or completed. We delete the conversations, messages, contact and CRM records linked to your Instagram account in the workspaces that received them.

More detail on how we handle personal data is in our Privacy Policy.

Data deletion and privacy requests: support@flowlines.io.