Book More Consultations From the Enquiries You Already Get
Homeowners message several studios with a vague brief and a rough budget, then wait to hear back. A Flowlines agent replies on WhatsApp and Instagram straight away, asks the questions your designers need and books the consultation.
No website? Get started without one
Why Design Enquiries Go Cold
- Enquiries arrive as Instagram DMs, WhatsApp messages and forms that nobody has time to go through during site work.
- Prospects who are not ready yet get one reply and are never heard from again.
What a Conversation Looks Like
Your agent uses your own services, process and calendar, and says only what you allow it to.
Read the full example conversation
- CustomerHi, can you redo our living room? We want it modern and warmer.
- Flowlines agentWe'd love to help. Is it just the living room, or other rooms too? And is it an apartment or a house?
- CustomerLiving and dining, 3-bedroom apartment, moving in by March.
- Flowlines agentGot it: living and dining in a 3-bedroom apartment, ready by March. Do you have a budget range in mind? Then I'll book a call with one of our designers.
- CustomerAround the mid range. Thursday evening is good.
- Flowlines agentBooked: a design call on Thursday at 6pm. You'll get a reminder before it.
- FlowlinesConsultation booked on Cal.com · Assigned to a designer with a summary
Ready on Day One for Interior design
Pick this industry at sign-up and your workspace starts with this set. Everything is editable.
- An AI agent (Design studio assistant), 6 forms, 8 WhatsApp drafts and the Design projects pipeline.
- 8 automations. Each one starts off — you switch it on.
Your business knowledge
See everything in the pack
Your AI agent: Design studio assistant
Answers questions about services and process, learns about the space, style and budget, and books design consultations.
Automations (8)
Each one starts off — you switch it on.
- Reply to project enquiries and offer a consultationWhen the project enquiry form is filled in, reply on WhatsApp, to the number on the form, offering a consultation. The new contact appears in your pipeline for the team to follow up.
- Consultation reminderReminds the contact a day before the time in their Consultation field. Your team fills in Consultation when confirming the slot.
- Design proposal follow-upTwo days after a contact is moved to Design proposal sent, check in on WhatsApp and remind the designer to call. Stops if they reply. Your team moves the contact to Design proposal sent when the proposal goes out.
- Project started updateWhen a contact is moved to Project in progress, tell them work has started and create a task to share regular site updates. Your team moves the contact to Project in progress when work starts.
- Handover feedback requestTwo days after a contact is moved to Handed over, thank them and ask for feedback and a review. Your team moves the contact to Handed over at handover.
- Alert the team when an enquiry is waitingIf a message has had no reply for 15 minutes, leave a note that @mentions the assigned teammate, or flags it as unassigned. Never reassigns.
- Follow up when a contact goes quietIf your last message in a WhatsApp conversation has had no reply for a day, send one check-in (an approved template, since the 24-hour chat window may have closed) during daytime hours. Stops if they reply.
- Reply to new enquiry formsWhen someone fills in your enquiry form, confirm on WhatsApp, to the number on the form, that you have it. The new contact appears in your pipeline for the team to follow up.
WhatsApp message templates (8)
Drafts you send to Meta for approval.
- Design enquiry receivedInstant reply to a project enquiry, offering a consultation.
- Design consultation reminderConsultation reminder, sent the day before.
- Design proposal follow upFollows up on a design proposal a couple of days after it was sent.
- Design project updateProject milestone updates while work is in progress.
- Design handover feedbackAsks for feedback and a review after handover.
- Enquiry receivedConfirms an enquiry form was received.
- Open request check inFollows up on an open enquiry when the 24-hour chat window has closed.
- Something newAnnounces a new service or offering to contacts who opted in to updates.
Forms (6)
- Project enquiry
- Consultation booking
- Handover feedback
- Enquiry
- Call-back request
- Feedback
Pipeline: Design projects
- 1. New enquiry
- 2. Consultation booked
- 3. Site measurement
- 4. Design proposal sent
- 5. Negotiation
- 6. Project in progress
- 7. Handed over
- 8. Not proceeding
19 quick replies
Saved answers your team can drop into any chat.
From Sign-up to Live in Three Steps
- 01
Start with your website
Flowlines drafts your studio's profile from it: services, process, service areas.
- 02
Check what it learned
Confirm the profile. The agent only uses what you confirm.
- 03
Test it, then go live
Test the agent, connect your channels, switch on automations.
How It Works for a Studio
- 01
Instagram and WhatsApp in one inbox
DMs, comments, WhatsApp, website chat and forms land in one place.
- 02
Answers from your material
It answers from your services, process and FAQs.
- 03
Qualifies the project
It asks property type, rooms, scope, budget and timeline.
- 04
Consultation booked
It books on your Cal.com calendar or hands over to a designer.
What Your Studio Gets
Instagram comments into conversations
Workflows reply to comments or send the commenter a private DM.
Consultations and reminders
Cal.com bookings, with reminders 24 hours and 1 hour before.
A pipeline for design projects
From enquiry to signed project; your team approves agent changes.