How Flowlines Protects Your Workspace
Roles decide who can do what. Invites, role changes and workflow edits are recorded, and the credentials you connect are encrypted.
Roles and an Audit Log
Owners, admins and members each get the access their role allows. Invites, role changes and workflow edits are recorded.
- Create custom roles with the permissions you choose.
- Turn on two-step sign-in with an authenticator app.
Answers From Your Business Knowledge
The agent answers from the knowledge you give it. What it does not know goes to your team.
- Automatic AI on customer messages follows your workspace's AI switch.
Consent Before Broadcasts
Broadcasts skip contacts who opted out. Nothing goes to someone who said no.
Your appointment is tomorrow. Reply to change it.
What Is in Place
Roles and permissions
Owner, admin and member roles, plus custom roles with exactly the permissions you pick.
Audit log
Invites, role changes and workflow edits are recorded, and listed in Settings → Audit logs.
Two-step sign-in
Protect your account with an authenticator app, with backup codes if you lose your phone.
Encrypted credentials
Access tokens and API keys you connect are encrypted before they are stored. Traffic is encrypted in transit.
Hashed passwords
Passwords are hashed, never stored as plain text, and sign-in tokens expire.
Workspace isolation
Each request only reaches the workspace it belongs to.
Your data, deleted
Delete a workspace and its data, or ask us to.
Data deletion →Privacy
Every provider that processes personal data, and why, is listed in the privacy policy.
Privacy policy →