Turn Car Enquiries Into Test Drives and Service Visits
Buyers message from your ads asking about a model, a colour or a test drive, and service customers want to know when they can bring the car in. A Flowlines agent answers on WhatsApp, Instagram and your website, takes test-drive and service requests, and passes prices, finance and trade-ins to your team.
No website? Get started without one
Where Showroom Leads Go Cold
- Ad and Instagram enquiries arrive faster than the sales team can call back.
- Quotes go out and the follow-up depends on who remembers.
What a Conversation Looks Like
Your agent uses your own models and service details, and says only what you allow it to.
Read the full example conversation
- CustomerHi, saw your ad for the new SUV. Is the automatic available in white? Can I test drive it?
- Flowlines agentHi! The automatic comes in white, and I can request a test drive for you. Which day suits you, and would you like it at the showroom or near your home?
- CustomerSaturday at the showroom. Also, what's the on-road price with finance?
- Flowlines agentI've requested a Saturday test drive at the showroom. Price and finance depend on the variant and offers, so our sales consultant will send you a quote and confirm the time here.
- FlowlinesTest-drive request added to the pipeline · Assigned to a sales consultant with a summary
Ready on Day One for Car dealers & auto service
Pick this industry at sign-up and your workspace starts with this set. Everything is editable.
- An AI agent (Showroom and service assistant), 6 forms, 8 WhatsApp drafts and the Sales and service pipeline.
- 9 automations. Each one starts off — you switch it on.
See everything in the pack
Your AI agent: Showroom and service assistant
Answers questions about cars, test drives, servicing and opening hours from your business profile, takes test-drive and service requests, and passes prices, finance and anything it cannot confirm to your team.
Automations (9)
Each one starts off — you switch it on.
- Reply to test-drive requestsWhen the test-drive form is filled in, confirm on WhatsApp, to the number on the form, that the request was received. The new contact appears in your pipeline for the sales team to confirm.
- Test-drive reminderReminds the contact a day before the time in their Test drive field. Your team fills in Test drive when confirming the slot.
- Quote and finance follow-up taskTwo days after a contact is moved to Quote sent, remind the sales team to follow up, and to pass any finance questions to the finance team. Your team moves the contact to Quote sent when the quote goes out.
- Service booking reminderReminds the customer a day before the time in their Service booking field. Your team fills in Service booking when confirming the slot.
- Six-month service-due reminderSix months after the date in the Last service field, invite customers who opted in to WhatsApp updates to book their next service. Your team fills in Last service after each service.
- Review request after a serviceWhen a contact is moved to Service completed, wait a few hours and ask customers who opted in to WhatsApp updates for a review. Your team moves the contact to Service completed when the car is ready.
- Alert the team when a contact is waitingIf a message has had no reply for 15 minutes, leave a note that @mentions the assigned teammate, or flags it as unassigned. Never reassigns.
- Follow up when a contact goes quietIf your last message in a WhatsApp conversation has had no reply for a day, send one check-in (an approved template, since the 24-hour chat window may have closed) during daytime hours. Stops if they reply.
- Reply to new enquiry formsWhen someone fills in your enquiry form, confirm on WhatsApp, to the number on the form, that you have it. The new contact appears in your pipeline for the team to follow up.
WhatsApp message templates (8)
Drafts you send to Meta for approval.
- Car enquiry receivedConfirms a test-drive or car enquiry was received.
- Car test drive reminderTest-drive reminder, sent the day before.
- Car service reminderService booking reminder, sent the day before.
- Car service dueSix-month service-due reminder.
- Car service reviewAsks for a review after a service.
- Enquiry receivedConfirms an enquiry form was received.
- Open request check inFollows up on an open enquiry when the 24-hour chat window has closed.
- Something newAnnounces a new service or offering to contacts who opted in to updates.
Forms (6)
- Test-drive request
- Price, finance or trade-in enquiry
- Service booking request
- Enquiry
- Call-back request
- Feedback
Pipeline: Sales and service
- 1. New enquiry
- 2. Test drive booked
- 3. Quote sent
- 4. Sold
- 5. Service requested
- 6. Service booked
- 7. Service completed
- 8. Not proceeding
20 quick replies
Saved answers your team can drop into any chat.
From Sign-up to Live in Three Steps
Build my agentYour business knowledge
- 01
Start with your website
Flowlines drafts your dealership's profile from it: models, services, timings.
- 02
Check what it learned
Confirm the profile. The agent only uses what you confirm.
- 03
Test it, then go live
Test the agent, connect your channels, switch on automations.
How It Works for a Dealer
New enquiry2
Test drive booked1
Quote sent2
- 01
Every enquiry captured
Lead ads, Click-to-WhatsApp, Instagram, website chat and forms, in one CRM.
- 02
Questions answered
From your models and service menu; prices and finance go to sales.
- 03
Test drives and service requests
It collects model and preferred day; your team confirms the slot.
- 04
Reminders and follow-up
Day-before reminders, quote follow-ups and service-due invitations.
What Your Dealership Gets
Ad attribution that holds
Click-to-WhatsApp leads keep their ad; conversions go back to Meta.
Prices and finance handed over
Prices, finance and trade-ins go to your team with a summary.
Service-due reminders
Opted-in customers are invited back when their next service is due.
Reviews after a service
When the car is ready, opted-in customers get a review request.