Shared team inbox
One Inbox Where the AI and Your Team Work Together
Conversations spread across phones, apps and logins are impossible to manage. Flowlines puts every channel in one shared inbox, lets the AI agent handle what it can, and hands the rest to the right person with the context already written up.
What Happens Without One
- Messages are split across WhatsApp phones, Instagram logins and email accounts.
- Two people answer the same customer, or nobody does.
WhatsApp
Instagram
Website chat
Email
Messenger
One inbox
Maya · price for a deep clean?
Leo · open on Sunday?
Priya · can I reschedule?
Tom · do you deliver?How It Works
Round-robin
Assigned as they arrive
AKAisha
New booking request
RBRavi
Question about a quote
SNSofia
Can I reschedule?
- 01
Connect your channels
WhatsApp, Instagram, Messenger, Telegram, email and website chat, in one inbox.
- 02
AI handles the first reply
The agent answers what it can and hands over with a summary.
- 03
Assigned automatically
Round-robin, by workload, or to a specific person.
- 04
Team collaborates
Notes, @mentions, collaborators and saved replies keep everyone aligned.
What Your Team Gets
Where can I park?
Free parking behind the building. Enter from the side street.
Directions & parking/parking
Opening hours/hours
Cancellation policy/cancel
Saved reply sent
Handover with context
Handovers arrive with a summary note, so customers never repeat themselves.
Saved replies
Type “/” in any chat to drop in a saved answer.
SLAs and response times
Set response-time policies, see deadlines and report on breaches.
FAQ
Questions About the Inbox
Launch Your First AI Agent
Train it on your docs, connect a channel and go live today. The inbox, CRM and workflows come built in.