Reply to Every Booking Enquiry, Whatever the Time Zone
Travellers message from other countries at all hours, asking about rooms, packages and what is nearby. A Flowlines agent answers on WhatsApp, Instagram and your website from your own details, collects dates and guest numbers, and passes availability and quotes to your team.
No website? Get started without one
Where Bookings Slip Through
- Enquiries arrive overnight from other time zones and wait until the morning shift.
- Most first messages ask the same things: room types, inclusions, check-in times, transfers, cancellation policy.
What a Conversation Looks Like
Your agent uses your own rooms, packages and policies, and says only what you allow it to.
Read the full example conversation
- CustomerHello, do you have a family room for 2 adults and 2 kids from 20 to 24 December? Is breakfast included?
- Flowlines agentHello! Our family rooms sleep up to four, and breakfast is included with every room. I've passed 20–24 December for 2 adults and 2 children to our reservations team to check availability and send you a price.
- CustomerGreat. Do you have airport pickup?
- Flowlines agentYes, airport pickup can be arranged for an extra charge. I've added it to your request so the team can include it in the quote.
- FlowlinesEnquiry added to the pipeline · Assigned to reservations with a summary
Your business knowledge
Ready on Day One for Hotels & travel
Pick this industry at sign-up and your workspace starts with this set. Everything is editable.
- An AI agent (Reservations assistant), 5 forms, 8 WhatsApp drafts and the Travel bookings pipeline.
- 8 automations. Each one starts off — you switch it on.
See everything in the pack
Your AI agent: Reservations assistant
Answers questions about rooms, packages, location and policies from your business profile, collects travel dates and guest numbers, and passes availability, quotes and custom itineraries to your team.
Automations (8)
Each one starts off — you switch it on.
- Reply to availability enquiriesWhen the availability enquiry form is filled in, confirm on WhatsApp, to the number on the form, that you are checking the dates. The new contact appears in your pipeline for the team to quote.
- Reply to trip planning enquiriesWhen the trip planning form is filled in, confirm on WhatsApp, to the number on the form, that it was received. The new contact appears in your pipeline for a travel consultant to plan the itinerary.
- Quote follow-upTwo days after a contact is moved to Quote sent, remind the team to call and, if they opted in to WhatsApp updates, check in on WhatsApp. Stops if they reply. Your team moves the contact to Quote sent when the quote goes out.
- Pre-arrival messageThree days before the Check-in or travel date, if the booking is confirmed, ask for the arrival time and special requests, and create a task to prepare. Your team moves the contact to Booking confirmed once it is booked.
- Review request after check-outWhen a contact is moved to Stay or trip completed, wait a few hours and ask guests who opted in to WhatsApp updates for a review. Your team moves the contact there at check-out or the end of the trip.
- Alert the team when a contact is waitingIf a message has had no reply for 15 minutes, leave a note that @mentions the assigned teammate, or flags it as unassigned. Never reassigns.
- Follow up when a contact goes quietIf your last message in a WhatsApp conversation has had no reply for a day, send one check-in (an approved template, since the 24-hour chat window may have closed) during daytime hours. Stops if they reply.
- Reply to new enquiry formsWhen someone fills in your enquiry form, confirm on WhatsApp, to the number on the form, that you have it. The new contact appears in your pipeline for the team to follow up.
WhatsApp message templates (8)
Drafts you send to Meta for approval.
- Stay enquiry receivedConfirms an availability or trip enquiry was received.
- Stay quote follow upFollows up on a quote a couple of days after it was sent.
- Stay pre arrivalPre-arrival message three days before a confirmed booking.
- Stay review requestAsks for a review after check-out or the end of a trip.
- Stay seasonal newsSeasonal packages or offers for past guests and contacts who opted in to updates.
- Enquiry receivedConfirms an enquiry form was received.
- Open request check inFollows up on an open enquiry when the 24-hour chat window has closed.
- Something newAnnounces a new service or offering to contacts who opted in to updates.
Forms (5)
- Availability enquiry
- Trip planning enquiry
- Enquiry
- Call-back request
- Feedback
Pipeline: Travel bookings
- 1. New enquiry
- 2. Quote sent
- 3. Booking confirmed
- 4. Stay or trip completed
- 5. Not proceeding
19 quick replies
Saved answers your team can drop into any chat.
From Sign-up to Live in Three Steps
Build my agentYour business knowledge
- 01
Start with your website
Flowlines drafts your property's profile from it: rooms, packages, policies.
- 02
Check what it learned
Confirm the profile. The agent only uses what you confirm.
- 03
Test it, then go live
Test the agent, connect your channels, switch on automations.
How It Works for a Property or Agency
Ines · late check-in?
Omar · airport pickup?
Jon · pets allowed?- 01
Every enquiry in one inbox
WhatsApp, Instagram, website chat and your enquiry forms, in one place.
- 02
Questions answered
From your rooms, packages and policies; the rest goes to your team.
- 03
Dates and guests collected
It asks dates and guests; your team handles prices and availability.
- 04
Follow-up and pre-arrival
Quote follow-ups, pre-arrival questions and review requests run themselves.
What Your Team Gets
Quote follow-up
Two days after a quote, your team is reminded to call.
Pre-arrival messages
Guests are asked for arrival time and requests before they come.
Reviews after the stay
Opted-in guests get a review request after check-out.
Seasonal offers to past guests
Approved WhatsApp templates to opted-in guests; opt-outs are skipped.