Answer Every Table and Catering Request During the Rush
Guests message to ask if you deliver to their area, whether there is a table at eight and what is vegan, right when the kitchen is busiest. A Flowlines agent answers on WhatsApp, Instagram and your website from your own menu, takes the table or catering request and passes it to your team to confirm.
No website? Get started without one
What Gets Missed at Service Time
- Messages pile up during lunch and dinner service when nobody can look at a phone.
- Table requests sit in DMs and are confirmed late, or not at all.
What a Conversation Looks Like
Your agent uses your own menu and timings, and says only what you allow it to.
Read the full example conversation
- CustomerHi, table for 6 tonight around 8? Do you have vegan dishes?
- Flowlines agentHi! Yes, there are several vegan dishes on our menu, marked with a leaf. I've noted a request for 6 guests tonight at 8pm — the team will confirm here shortly. Can I have a name for the booking?
- CustomerRahul. Thanks!
- Flowlines agentThanks, Rahul. You'll hear from the team soon.
- FlowlinesTable request added to the pipeline · Assigned to the floor manager with a summary
- Your teamConfirmed, Rahul — a table for 6 at 8pm. See you tonight!
Ready on Day One for Restaurants & cafés
Pick this industry at sign-up and your workspace starts with this set. Everything is editable.
- An AI agent (Restaurant host), 6 forms, 8 WhatsApp drafts and the Reservations and catering pipeline.
- 8 automations. Each one starts off — you switch it on.
See everything in the pack
Your AI agent: Restaurant host
Answers questions about the menu, opening hours and delivery areas from your business profile, takes table and catering requests, and passes anything it cannot confirm to your team.
Automations (8)
Each one starts off — you switch it on.
- Reply to table requestsWhen the table reservation form is filled in, confirm on WhatsApp, to the number on the form, that the request was received. The new contact appears in your pipeline for the team to confirm.
- Reply to catering and event enquiriesWhen the catering and events form is filled in, confirm on WhatsApp, to the number on the form, that the enquiry was received. The new contact appears in your pipeline for the team to quote.
- Reservation reminder — 3 hours beforeReminds the guest on WhatsApp three hours before the time in their Reservation field, with Confirm, Change and Cancel buttons. Your team fills in Reservation when confirming the table.
- Feedback request after a visitWhen a guest is moved to Visited, wait a couple of hours and ask guests who opted in to WhatsApp updates how it went. Your team moves guests to Visited after their meal.
- Catering quote follow-upTwo days after a contact is moved to Catering quote sent, remind the team to call and, if they opted in to WhatsApp updates, check in on WhatsApp. Stops if they reply. Your team moves the contact to Catering quote sent when the quote goes out.
- Alert the team when a guest is waitingIf a guest message has had no reply for 5 minutes, leave a note that @mentions the assigned teammate, or flags it as unassigned. Never reassigns.
- Follow up when a contact goes quietIf your last message in a WhatsApp conversation has had no reply for a day, send one check-in (an approved template, since the 24-hour chat window may have closed) during daytime hours. Stops if they reply.
- Reply to new enquiry formsWhen someone fills in your enquiry form, confirm on WhatsApp, to the number on the form, that you have it. The new contact appears in your pipeline for the team to follow up.
WhatsApp message templates (8)
Drafts you send to Meta for approval.
- Restaurant request receivedConfirms a table or catering request was received.
- Restaurant table reminderReservation reminder, sent a few hours before the booking.
- Restaurant visit reviewAsks for feedback and a review a couple of hours after the guest is marked Visited.
- Catering quote follow upFollows up on a catering or event quote a couple of days after it was sent.
- Restaurant specialShares a special menu, event or offer with guests who opted in to updates.
- Enquiry receivedConfirms an enquiry form was received.
- Open request check inFollows up on an open enquiry when the 24-hour chat window has closed.
- Something newAnnounces a new service or offering to contacts who opted in to updates.
Forms (6)
- Table reservation request
- Catering and events enquiry
- Dining feedback
- Enquiry
- Call-back request
- Feedback
Pipeline: Reservations and catering
- 1. New request
- 2. Reservation confirmed
- 3. Visited
- 4. Catering quote sent
- 5. Catering confirmed
- 6. Not proceeding
19 quick replies
Saved answers your team can drop into any chat.
From Sign-up to Live in Three Steps
Build my agent- Pick Restaurants & cafés
- Add your menu
- Check what it learned
- Test your agent
- Add the chat to your site
- 01
Start with your website
Flowlines drafts your restaurant's profile from it: menu, timings, delivery areas.
- 02
Check what it learned
Confirm the profile. The agent only uses what you confirm.
- 03
Test it, then go live
Test the agent, connect your channels, switch on automations.
How It Works for a Restaurant
New request2
Reservation confirmed1
Visited2
- 01
Every message in one inbox
WhatsApp, Instagram, website chat and your table and catering forms.
- 02
Menu questions answered
From your menu, timings and FAQs; the rest goes to your team.
- 03
Requests taken, team confirms
It collects date, time and guests; your team confirms the table.
- 04
Reminders and feedback
A reminder before the visit, and a feedback request after.
What Your Restaurant Gets
Table reminders
Confirmed guests get a reminder with Confirm, Change and Cancel buttons.
Catering follow-up
Two days after a quote, your team is reminded to call.
Nobody left waiting
Unanswered messages @mention the assigned teammate during the rush.
Specials to opted-in guests
Share a new menu by approved template; opt-outs are skipped.