Which calendar does it use?

Cal.com. Connect your account and the agent books into the event types you choose. Your Cal.com calendar can sync with Google or Outlook.

Can I choose when reminders go out?

Reminders are sent 24 hours, 1 hour or 15 minutes before the appointment. Pick which ones to use in your workflow.

Does booking need approval?

That depends on the approval setting you choose for the agent. You can let it book on its own or require a team member to confirm.

Can customers reschedule by message?

Yes. The agent can reschedule or cancel a booking when the customer asks in the chat.

Appointment booking

Book the Appointment Inside the Conversation

Every “what time works for you?” adds another round of messages. A Flowlines agent offers real open slots from your calendar, books the appointment in the chat, sends reminders and follows up when someone misses it.

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Why Booking Takes So Long

Finding a time takes several messages back and forth.
Customers are sent a booking link and never come back to use it.

Any time Thursday afternoon?

Two times are open. Which suits?Thu 2:00 PMThu 4:30 PM

4:30, please

Mon

Tue

Wed

Thu

Fri

Booked via your Cal.com calendar

How It Works

BookedThu 4:30 PM

Reminderthe day before

Visit completedyour team marks it

Review requestto opted-in clients

Runs for every booking

01
Connect Cal.com
Connect Cal.com and choose the event types the agent may book.
02
Slots offered in chat
It offers real open times in the chat, including round-robin.
03
Booked, rescheduled or cancelled
Customers book, move or cancel by replying, without leaving the chat.
04
Reminders and no-shows
Reminders go out before; a no-show can start its own follow-up.

What You Get

Quiet hours

10:30 PM9:00 AM

10:30 PMHeld9:00 AM

Sorry we missed you today. Want to pick a new time?

Sent inside your send window

Real availability

Slots come from Cal.com, so taken times are never offered.

Reminders at set times

WhatsApp reminders a day and an hour before, from a workflow.

No-show follow-up

No-shows, cancellations and reschedules each trigger a workflow to rebook.

FAQ

Questions About Booking

Keep exploring

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