Turn Membership Enquiries Into Trial Sessions
People ask about fees and class timings when they decide to get fit, often late in the evening. A Flowlines agent answers on WhatsApp, Instagram and your website from your own plans and timetable, takes the trial session request and helps your team keep members coming back.
No website? Get started without one
Where Gym Enquiries Slip Away
- Enquiries come in after the front desk has gone home, and by morning the interest has cooled.
- Trial sessions are booked but nobody follows up afterwards to ask how it went.
What a Conversation Looks Like
Your agent uses your own plans and timetable, and says only what you allow it to.
Read the full example conversation
- CustomerHey, do you have women-only classes? What are the fees?
- Flowlines agentHi! Yes, we run women-only strength classes on weekday mornings. Our monthly and quarterly plans are on the membership page, and I can send the details. Would you like to try a trial session first?
- CustomerSure. Can I come Thursday morning?
- Flowlines agentI've asked the team to confirm a Thursday morning trial for you. They'll reply here with the time and what to bring.
- FlowlinesTrial request added to the pipeline · Assigned to the front desk with a summary
Your business knowledge
Ready on Day One for Gyms & fitness studios
Pick this industry at sign-up and your workspace starts with this set. Everything is editable.
- An AI agent (Gym front desk), 5 forms, 8 WhatsApp drafts and the Gym members pipeline.
- 9 automations. Each one starts off — you switch it on.
See everything in the pack
Your AI agent: Gym front desk
Answers questions about memberships, classes and timings from your business profile, books trial sessions and passes anything it cannot confirm to your team.
Automations (9)
Each one starts off — you switch it on.
- Trial session reminderReminds the contact a day before the time in their Trial session field, with what to bring. Your team fills in Trial session when confirming the slot.
- Trial follow-upWhen a contact is moved to Trial done, remind the team to call and, if they opted in to WhatsApp updates, ask how the session went. Stops if they reply. Your team moves the contact to Trial done after the session.
- New member induction taskWhen a contact is moved to Active member, create a task to book their induction or fitness assessment. Your team moves the contact to Active member when they join.
- Membership renewal reminderA week before the date in the Membership ends field, send the member a short account update on WhatsApp and remind the team to follow up. Your team fills in Membership ends when the member joins or renews.
- Missed-sessions check-in taskFourteen days after the date in the Last visit field, if they are still an Active member, create a task for the team to check in. Sends nothing to the member. Relies on your team (or a check-in integration) keeping Last visit up to date.
- Review request after the first monthThirty days after the date in the Membership started field, if they are still an Active member, ask members who opted in to WhatsApp updates for a review. Your team fills in Membership started when the member joins.
- Alert the team when a contact is waitingIf a message has had no reply for 15 minutes, leave a note that @mentions the assigned teammate, or flags it as unassigned. Never reassigns.
- Follow up when a contact goes quietIf your last message in a WhatsApp conversation has had no reply for a day, send one check-in (an approved template, since the 24-hour chat window may have closed) during daytime hours. Stops if they reply.
- Reply to new enquiry formsWhen someone fills in your enquiry form, confirm on WhatsApp, to the number on the form, that you have it. The new contact appears in your pipeline for the team to follow up.
WhatsApp message templates (8)
Drafts you send to Meta for approval.
- Gym trial reminderTrial session reminder, sent the day before.
- Gym trial follow upFollow-up a few hours after a trial session.
- Gym membership renewalStatus note telling a member their membership ends in seven days.
- Gym missed sessionsChecks in on an active member who has not visited for two weeks.
- Gym review requestAsks a member for a review after their first month.
- Enquiry receivedConfirms an enquiry form was received.
- Open request check inFollows up on an open enquiry when the 24-hour chat window has closed.
- Something newAnnounces a new service or offering to contacts who opted in to updates.
Forms (5)
- Trial session request
- Membership enquiry
- Enquiry
- Call-back request
- Feedback
Pipeline: Gym members
- 1. New enquiry
- 2. Trial booked
- 3. Trial done
- 4. Active member
- 5. Renewal due
- 6. Not proceeding
19 quick replies
Saved answers your team can drop into any chat.
From Sign-up to Live in Three Steps
Build my agent- Pick Gyms & fitness
- Add your timetable
- Check what it learned
- Test your agent
- Add the chat to your site
- 01
Start with your website
Flowlines drafts your gym's profile from it: plans, classes, timings.
- 02
Check what it learned
Confirm the profile. The agent only uses what you confirm.
- 03
Test it, then go live
Test the agent, connect your channels, switch on automations.
How It Works for a Gym
- 01
Every enquiry in one inbox
WhatsApp, Instagram, website chat, lead ads and forms, in one place.
- 02
Questions answered
From your plans, timetable and FAQs; the rest goes to your team.
- 03
Trial session requested
It asks goals and timing; Cal.com or your team confirms.
- 04
Members looked after
Trial reminders, renewal notes and tasks when someone stops coming.
What Your Gym Gets
Renewal reminders
A week before a membership ends, member and team are reminded.
Spot members drifting away
A check-in task for your team when someone stops coming.
Inductions on the list
New members create a task to book their induction.
Announcements to opted-in members
New classes by approved WhatsApp template; opt-outs are skipped.