Keep the Chair Full Without Living on Your Phone
Clients message to ask what a treatment costs, whether Saturday is free and where you are, usually while you have someone in the chair. A Flowlines agent answers on WhatsApp, Instagram and your website from your own price list, takes the appointment request and reminds clients before they come in.
No website? Get started without one
What Fills a Salon Owner's Day
- Booking requests arrive on WhatsApp and Instagram while your hands are busy with a client.
- The same questions come in all day: prices, timings, which stylist is in, parking.
What a Conversation Looks Like
Your agent uses your own services, prices and timings, and says only what you allow it to.
Read the full example conversation
- CustomerHi! How much is a balayage? And are you open Saturday?
- Flowlines agentHi! Balayage is priced by hair length, so a stylist confirms the exact price when you come in. We're open on Saturdays. Would you like me to request a slot?
- CustomerYes please, Saturday afternoon if possible. I'm Aisha.
- Flowlines agentThanks, Aisha. I've passed your request for Saturday afternoon to the team — they'll confirm the exact time here shortly.
- FlowlinesAppointment request added to the pipeline · Assigned to the front desk with a summary
- Your teamHi Aisha, we have 2:30pm with Maya on Saturday. Shall I book it?
Your business knowledge
Ready on Day One for Salons, spas & beauty
Pick this industry at sign-up and your workspace starts with this set. Everything is editable.
- An AI agent (Salon front desk), 5 forms, 8 WhatsApp drafts and the Salon clients pipeline.
- 9 automations. Each one starts off — you switch it on.
See everything in the pack
Your AI agent: Salon front desk
Answers questions about services, prices and opening hours from your business profile, collects appointment requests and passes anything it cannot confirm to your team.
Automations (9)
Each one starts off — you switch it on.
- Appointment reminder — 24 hours beforeReminds the client on WhatsApp a day before the time in their Next appointment field, with Confirm and Reschedule buttons. Your team fills in Next appointment when confirming the booking.
- Appointment reminder — 2 hours beforeA second, shorter-notice reminder two hours before the time in the Next appointment field. Your team fills it in when confirming the booking.
- No-show follow-upWhen a client is moved to No-show, wait an hour, then offer to find them a new time and remind the team to call. Your team moves the client to No-show.
- Rebook reminder — five weeks after a visitFive weeks after the date in the Last visit field, invite clients who opted in to WhatsApp updates to book their next appointment. Skips clients who already have an appointment booked or are marked Not proceeding. Your team fills in Last visit after each visit.
- Review request after a visitWhen a client is moved to Visit completed, wait a few hours and ask clients who opted in to WhatsApp updates for a review. Your team moves the client to Visit completed after the visit.
- Package or membership ending reminderA week before the date in the Package or membership ends field, tell the client on WhatsApp and remind the team to check their remaining sessions. Your team fills in the end date when the package is sold.
- Alert the team when a contact is waitingIf a message has had no reply for 15 minutes, leave a note that @mentions the assigned teammate, or flags it as unassigned. Never reassigns.
- Follow up when a contact goes quietIf your last message in a WhatsApp conversation has had no reply for a day, send one check-in (an approved template, since the 24-hour chat window may have closed) during daytime hours. Stops if they reply.
- Reply to new enquiry formsWhen someone fills in your enquiry form, confirm on WhatsApp, to the number on the form, that you have it. The new contact appears in your pipeline for the team to follow up.
WhatsApp message templates (8)
Drafts you send to Meta for approval.
- Salon appointment reminderAppointment reminder, sent the day before and again a couple of hours before.
- Salon missed appointmentSent after a no-show to offer a new time.
- Salon rebook reminderInvites a client to rebook about five weeks after their last visit.
- Salon review requestAsks for a review a few hours after a visit.
- Salon package expiryTells a client their prepaid package or membership ends in a week.
- Enquiry receivedConfirms an enquiry form was received.
- Open request check inFollows up on an open enquiry when the 24-hour chat window has closed.
- Something newAnnounces a new service or offering to contacts who opted in to updates.
Forms (5)
- Appointment request
- Packages and memberships enquiry
- Enquiry
- Call-back request
- Feedback
Pipeline: Salon clients
- 1. New enquiry
- 2. Appointment booked
- 3. Visit completed
- 4. No-show
- 5. Package client
- 6. Not proceeding
20 quick replies
Saved answers your team can drop into any chat.
From Sign-up to Live in Three Steps
Build my agentYour business knowledge
- 01
Start with your website
Flowlines drafts your salon's profile from it: services, prices, timings.
- 02
Check what it learned
Confirm the profile. The agent only uses what you confirm.
- 03
Test it, then go live
Test the agent, connect your channels, switch on automations.
How It Works for a Salon
- 01
Every message in one inbox
WhatsApp, Instagram and website chat, seen by whoever is at the desk.
- 02
Questions answered
From your services, prices and timings; the rest goes to your team.
- 03
Appointment requests taken
It collects service and time; Cal.com or your team confirms.
- 04
Reminders and rebooking
Reminders before each visit, and regulars invited back afterwards.
What Your Salon Gets
Fewer forgotten appointments
WhatsApp reminders with Confirm and Reschedule buttons, plus no-show follow-up.
Clients invited back
A rebook reminder weeks after a visit, and package-ending notes.
Reviews after a visit
Opted-in clients get a short review request with your link.
Clean handover to your team
Anything it should not answer goes to your team with a summary.